Return Policy

At Angela & Neil Melbourne, we strive to provide high-quality products and ensure customer satisfaction. However, if you are not completely satisfied with your purchase, please review our return policy below.

1. Return Conditions

To be eligible for a return, the following conditions must be met:

  • Returns can only be requested after the item has been physically received.

  • All return shipping costs are the full responsibility of the customer, including any international shipping fees, customs duties, or taxes.

  • Items must be unused, unwashed, undamaged, and in their original condition.

  • All original tags and labels must remain attached.

  • Items may be tried on, but must not be worn beyond fitting purposes.

  • Orders placed with the intention of returning multiple sizes or variations are not permitted.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact us within 14 days of receiving your order at:
    angelaneilmelbourne@info.com

  2. Once your request is approved, you will receive the return address of our supplier.

  3. Carefully package the item and ship it back at your own expense.

  4. We strongly recommend using a track & trace shipping method, as we are not responsible for lost returns.

3. Refunds

  • Once your return has been received and inspected, we will notify you of the approval or rejection.

  • If approved, your refund will be processed within 14 days via your original payment method.

  • Shipping costs are non-refundable.

4. Liability

  • We are not responsible for lost or missing packages if the tracking information confirms delivery to the address provided by the customer.

  • Providing an incorrect shipping address is the customer’s responsibility.

  • Any address errors must be reported within 24 hours of placing the order.

5. Important Notes

  • Customers are responsible for ensuring the safe return of the product.

  • Returns sent without prior approval may not be accepted.

  • We reserve the right to refuse refunds if items are returned in unacceptable condition.

6. Contact Information

If you have any questions regarding returns, please contact us at:

Angela & Neil Melbourne
📧 angelaneilmelbourne@info.com