Shipping & Delivery Policy

At Angela & Neil Melbourne, we are committed to delivering your order as efficiently and reliably as possible. Below you will find all relevant information regarding our shipping and delivery process.

1. Processing Time

  • Orders are processed within 1–3 business days after payment has been received.

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that processing times may vary slightly during peak periods.

2. Estimated Delivery Time

  • Estimated delivery time: 5–12 business days, depending on your location.

While we do our best to meet these timeframes, delays may occur due to:

  • High demand periods

  • Customs clearance procedures

  • Shipping carrier delays

These factors are outside of our control.

3. Shipping Method & Origin

  • All orders are shipped directly from our international suppliers.

  • This allows us to offer competitive pricing and a wide range of products.

Please be aware:

  • Orders may be shipped from overseas warehouses

  • In some cases, customs duties or import taxes may apply depending on your country

These charges are the responsibility of the customer.

4. Shipping Costs

  • Shipping costs are calculated at checkout

  • Costs may vary depending on:

    • Destination

    • Order weight

    • Selected shipping method

5. Responsibility & Delivery

  • Once tracking information confirms that a package has been successfully delivered, responsibility transfers to the customer.

  • We are not liable for lost or stolen packages after confirmed delivery.

To avoid issues:

  • Please ensure your shipping address is correct and complete

  • Any address errors must be reported within 24 hours of placing your order

6. Contact Information

If you have any questions regarding shipping or delivery, please contact us at:

Angela & Neil Melbourne
📧 angelaneilmelbourne@info.com